Shipping & Delivery Policy

AquaCat Container Traders delivers container units and modular solutions nationwide across South Africa. Delivery is a coordinated event involving specialized vehicles and equipment—far more involved than a standard courier drop-off. Please review our shipping and delivery terms to ensure a smooth experience.

1. Delivery Timelines

In-Stock Containers: Delivery within 0–15 business days from cleared payment (subject to scheduling and site readiness).
Custom Fabrications/Conversions: Typically delivered within 4–8 weeks, depending on project complexity and materials.
Delays: Adverse weather (e.g., high winds, heavy rain) may cause unavoidable delays, as crane operations require safe conditions.

2. Site Preparation & Access (Customer’s Responsibility)

For successful delivery, customers must ensure:

Access: An 8-ton or 12-ton crane truck must have a clear, firm, and obstacle-free route to the delivery site.
Permits: All municipal or HOA permits/approvals are obtained prior to delivery.
Ground Surface: The drop-off area must be level, firm, and capable of supporting a heavy vehicle. AquaCat is not liable for vehicles getting stuck or property damage resulting from inadequate preparation.
Presence: An authorized person must be on-site at the time of delivery to direct placement and accept handover.

3. Delivery Fees & Redelivery

Fee Structure: Shipping is calculated based on distance from the nearest AquaCat depot and the crane type required for delivery.
Failed Delivery: If delivery cannot be completed due to site inaccessibility, lack of preparation, or customer absence, a redelivery (or waiting) fee will be charged.

4. Acceptance & Risk Transfer

Risk and responsibility for the container transfer to the customer upon successful offloading at the designated site.
Customers are strongly advised to inspect the unit immediately upon delivery and note any concerns with the delivery team.

Terms of Service (Web Abridged)

By using our website or purchasing/renting from AquaCat Container Traders, you agree to the following terms:

1. Accuracy of Site Information

You confirm that all information regarding the delivery site is accurate, and the site is suitable for the weight and size of the container. AquaCat is not responsible for damages to underground utilities, pavements, or landscaping during delivery.

2. Quotation Validity

Quotations remain valid for 7 days due to frequent changes in steel and transport costs.

3. Payment Terms

Stock Units: 100% payment required before dispatch.
Custom Projects: 50% deposit to begin, with the balance due upon completion and before delivery/loading.

4. Limitation of Liability

To the maximum extent permitted by the Consumer Protection Act, AquaCat shall not be liable for indirect or consequential losses arising from delivery delays or site conditions.

5. Governing Law

These policies are governed by South African law. Disputes will be resolved in the courts of [Insert Your City, e.g., Cape Town].

Implementation Checklist

Footer Links: Ensure Return Policy, Shipping Policy, and Terms of Service are accessible from the website footer.
Contact Information: Display AquaCat’s physical address and a local phone number on the “Contact Us” page.
Checkout Confirmation: At checkout, provide a checkbox for users to confirm: “I have read and agree to the Terms of Service and Shipping Policy.”

For more information or assistance with your delivery, please contact our logistics team before your scheduled dispatch date. We’re committed to reliable, transparent service at every stage.