Privacy Policy

Privacy Policy

Introduction

AquaCat Container Traders (“we,” “us,” or “our”) is fully committed to respecting and protecting your privacy. As a registered South African business with decades of experience, we understand the importance of handling your personal information responsibly. This Privacy Policy provides a comprehensive overview of how we collect, use, store, share, and protect your information, and explains your rights under the South African Protection of Personal Information Act (POPIA).

1. Types of Information We Collect

We only collect information necessary to deliver our container solutions, manage customer relationships, and comply with legal requirements. This may include:

1.1 Contact and Identity Details

  • Full name (individual or business contact)
  • Email address
  • Phone number
  • Physical and/or postal address
  • Company registration and VAT numbers (for business clients)

1.2 Financial and Transaction Information

  • Banking details for electronic funds transfer (EFT) payments
  • Payment confirmation documents (e.g., proof of payment)
  • Purchase and rental order history
  • Invoicing and billing details

1.3 Technical and Website Data

  • Internet Protocol (IP) address
  • Browser type and version
  • Device information (e.g., mobile or desktop)
  • Website usage patterns and navigation logs
  • Cookies and similar tracking technologies

1.4 Site and Project Data

  • Photographs or video of your delivery site (for crane access and delivery assessment)
  • Written descriptions or drawings of the delivery environment
  • Correspondence or notes regarding site requirements

1.5 Communication Records

  • Emails, calls, and messages exchanged with our team
  • Customer service requests and support tickets

2. How and Why We Use Your Information

We process your personal information for the following clear, lawful purposes:

  • Quotations and Orders: To prepare accurate quotes, contracts, and process your orders.
  • Delivery and Logistics: To coordinate transport, crane rigging, and on-site access with third-party partners. Site data is essential for safe and efficient delivery.
  • Payments and Invoicing: To receive payments, issue invoices, and comply with SARS (South African Revenue Service) tax obligations.
  • Customer Communication: To provide project updates, respond to queries, and offer after-sales support.
  • Legal and Regulatory Compliance: To fulfill statutory obligations, including anti-fraud measures and record-keeping mandates.
  • Marketing and Promotions: We will only send marketing content if you have opted-in. You may always withdraw your consent.
  • Website Optimization: To analyze website performance, improve user experience, and maintain site security using cookies and analytics tools.

3. Sharing and Disclosure of Information

We do not sell or rent your personal data to any third party. However, we may share your information as follows:

  • Logistics Providers: Delivery address, site data, and contact number are shared with trusted trucking, rigging, and crane companies strictly for order fulfillment.
  • Payment Service Providers: Secure payment gateways and banks process your transactions. We never store your full card or banking login details.
  • Professional Advisors: Auditors, accountants, or legal advisers may access your data if required by law or for statutory reporting.
  • Regulatory Bodies: Information may be disclosed to SARS or law enforcement when legally required.
  • Cloud Service Providers: We use reputable, secure cloud storage to manage and back up your project documentation.

Every service provider is contractually required to keep your information confidential and secure, and to use it only for the service provided to us.

4. Data Security and Retention

We take data security seriously and implement robust technical and organizational measures, including:

  • SSL/TLS encryption for all website and email communications
  • Password-protected and access-controlled cloud storage for all digital files
  • Physical security at our premises for any paper records
  • Employee training on data protection and privacy
  • Access controls, limiting data to only those staff members who need it for their duties
  • Regular audits of our security systems

We retain your information only as long as necessary for the purpose collected, or as required by law (such as tax record retention requirements). When no longer needed, your data will be securely deleted or anonymized.

5. Your Rights Under POPIA

You have the right to:

  • Access: Obtain a record or copy of your personal information held by us
  • Correction: Request corrections of any inaccurate or outdated information
  • Deletion: Request deletion, destruction, or de-identification of your data, subject to legal retention periods
  • Objection: Object to processing your data for direct marketing or in situations where processing is not required by law
  • Withdraw Consent: At any time, withdraw previously given consent for processing (such as for marketing)

Requests to exercise your rights should be made in writing or by email to our Information Officer (see contact details below). We will respond within a reasonable timeframe, as required by law.

6. Cookies and Website Analytics

Our website uses cookies and analytics services to:

  • Remember your preferences and login state
  • Analyze traffic and usage trends to enhance the site
  • Ensure security and prevent fraud

You can manage or decline cookies through your browser settings. Disabling cookies may affect some website functionality, but essential cookies are required for the site to operate.

7. International Data Transfers

AquaCat Container Traders operates primarily within South Africa. However, if any personal data is transferred or stored outside the country (for example, with cloud service providers), we ensure that it is protected by equivalent privacy and security standards.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website. Material changes will be communicated to clients where practical.

9. Contact Information and Information Officer

For questions about this Privacy Policy or to exercise your data rights, please contact our Information Officer:

AquaCat Container Traders takes your privacy seriously and is committed to handling your personal information with integrity and care. We encourage you to reach out if you need further information or have concerns about how your data is handled.

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