Payment Policy

AquaCat Container Traders: Payment Policy

For All Orders with 0–15 Day Delivery Timeline
AquaCat Container Traders (Pty) Ltd is a fully registered, South African-based company with decades of experience in container sales, rentals, and custom fabrication. Our reputation is built on integrity, reliability, and transparency. This comprehensive payment policy ensures that every transaction is clear, secure, and in line with best business practices.

1. Secure and Verified Payment Methods

We accept only fully traceable, secure payment channels to protect both parties:
  • Electronic Funds Transfer (EFT):
    • Preferred for all major transactions.
    • Our banking details are provided on official company letterhead only.
    • For payments exceeding R100,000, please send proof of payment (POP) from your banking app to accounts@aquacatcontainertraders.co.za.
  • Bank-Guaranteed Cheques:
    • Accepted for select transactions.
    • A mandatory 7-day clearing period applies before order processing or release.
  • Online Payment Gateways:
    • For accessories, small orders, or holding deposits, we accept secure online payments via [insert approved payment gateway, e.g., PayFast or Ozow].
Important:
  • No cash payments are accepted under any circumstances, including cash-on-delivery or at our depots.
  • All payments must be made in South African Rand (ZAR) to our verified business bank account.

2. Detailed Payment Timelines

Our payment terms are tailored to the nature of your order:Order TypeInitial Payment RequirementBalance DueStock Containers100% upfront, cleared in fullPrior to dispatchCustom Fabrication50% deposit (non-refundable) to begin fabricationRemaining 50% before deliveryRental AgreementsFirst month’s rent + security deposit upfrontBalance before delivery
  • Production & Delivery: No production, customization, or dispatch will commence until the required payments are cleared in our account. Delays in payment may affect your delivery schedule.

3. Transaction Security & Compliance

  • SSL Encryption: All sensitive data is processed via SSL-secured platforms.
  • Bank Verification: Our banking information is available only through official correspondence for your safety.
  • Proof of Payment: For significant EFTs, we require direct POP to accounts@aquacatcontainertraders.co.za for verification.
  • Privacy: All financial and personal information is handled in strict accordance with the Protection of Personal Information Act (POPIA).

4. VAT and Official Documentation

  • All prices are inclusive of 15% VAT, unless otherwise stated.
  • A valid, SARS-compliant tax invoice is issued for every completed transaction.
  • Our VAT and registration details are displayed on all invoices and quotations.

5. Quotation Integrity and Validity

  • Due to frequent fluctuations in steel and fuel prices, formal quotations are valid for 7 calendar days from issue.
  • Your price is locked only once the required payment clears in our account.
  • Re-quotes may be required if payment is delayed beyond the validity period.

6. Refunds, Cancellations & Returns

  • Refunds are governed by our Returns & Refunds Policy.
  • Refunds are processed exclusively via EFT to the original paying account, within 7–10 business days after approval.
  • Deposits for custom fabrication are non-refundable once production begins due to the bespoke nature of these orders.

7. Commitment to Excellence

With over 10 years of verified industry experience, AquaCat Container Traders stands by every transaction. Our registered status, rigorous compliance, and customer-first approach ensure you’re dealing with an established, trustworthy partner.
For any payment-related queries or to verify our credentials, please contact our accounts department directly. We are always available to provide documentation, answer questions, or support your transaction from start to finish.
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